Privacy Policy

1. Introduction

Welcome to LoRaWAN Radon Sensor, operated by Nesos Group Ltd (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lorawanradonsensor.com, use our products and services, or otherwise interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, company name, and postal address when you submit enquiries, request quotes, or register products
Account Information: Username, password, and profile details if you create an account on our platform
Purchase Information: Billing address, delivery address, and payment method details (processed securely through our payment providers)
Communication Data: Records of your correspondence with us via email, contact forms, or customer support
Professional Information: Job title, industry sector, and company details for B2B relationships

2.2 Information from Sensor Devices

If you use our LoRaWAN radon sensors and associated cloud platform, we may collect:

Device Data: Sensor ID, firmware version, configuration settings, and operational status
Environmental Data: Radon measurements, temperature, humidity, and timestamp data
Location Data: General location information for sensor placement (as provided by you)
Network Data: LoRaWAN network information, signal strength, and connectivity status

2.3 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including:

Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, and access times
Device Information: Device type, unique device identifiers, and mobile network information
Cookie Data: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

Process and fulfil orders for radon sensors and related products
Provide access to our cloud monitoring platform and analytics
Deliver real-time radon monitoring data and alerts
Offer technical support and customer service

3.2 Communication

Respond to enquiries and support requests
Send order confirmations and dispatch notifications
Provide important safety alerts and regulatory updates
Send product updates, maintenance reminders, and calibration notices

3.3 Improvement and Development

Analyse sensor performance and improve product accuracy
Develop new features and services
Conduct research on radon detection and monitoring
Optimise our website and user experience

3.4 Legal and Safety

Comply with legal obligations and regulatory requirements
Protect against fraud and security threats
Enforce our terms of service and policies
Protect the rights, property, and safety of our users and the public

3.5 Marketing (with consent)

Send promotional materials about new products and services
Share industry news and educational content about radon safety
Inform you about special offers and events

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

Payment processing and fraud prevention
Shipping and logistics
Cloud hosting and data storage
Customer relationship management
Email communication services
Analytics and performance monitoring

4.2 Business Partners

Authorised distributors and resellers (with your consent)
LoRaWAN network operators for connectivity services
Integration partners for building management systems

4.3 Legal Requirements

We may disclose information when required to:

Comply with applicable laws, regulations, or legal processes
Respond to government or regulatory requests
Protect our rights, privacy, safety, or property
Allow us to pursue available remedies or limit damages

4. Aggregated Data

We may share aggregated, anonymised data that cannot identify you personally for research, industry analysis, or public safety purposes.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure socket layer (SSL) technology for website communications
Regular security assessments and vulnerability testing
Access controls and authentication requirements
Employee training on data protection and security
Incident response procedures

Whilst we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

Account Information: Retained whilst your account is active and for 6 years after closure for legal and tax purposes
Purchase Records: Retained for 6 years for warranty, tax, and legal compliance
Sensor Data: Environmental monitoring data retained for 3 years unless you request deletion
Marketing Communications: Retained until you unsubscribe or withdraw consent
Technical Logs: Retained for 12 months for security and performance analysis

7. Your Rights

Under UK data protection law, you have the following rights:

Access: Request a copy of your personal information
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your personal information
Restriction: Request limitation of processing
Portability: Receive your data in a structured, machine-readable format
Objection: Object to processing for direct marketing or legitimate interests
Automated Decision-Making: Not be subject to decisions based solely on automated processing

To exercise these rights, please contact us using the details in Section 13. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and preferences
Analyse website traffic and usage patterns
Improve website functionality and user experience
Deliver targeted advertising (with consent)

You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place through:

Standard contractual clauses approved by the UK Information Commissioner’s Office
Adequacy decisions for countries with equivalent data protection laws
Your explicit consent where required

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes by:

Posting the updated policy on our website
Sending an email notification to registered users
Displaying a prominent notice on our platform

The “Last Updated” date at the top indicates the most recent revision.

13. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Data Protection Officer
Nesos Group Ltd
10 Sand Street
St Helier
Jersey
JE2 3QF
Email: privacy@nesosgroup.com
Phone: +44 (0) 1534 753225

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your personal information appropriately:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: https://ico.org.uk

14. Legal Basis for Processing (UK GDPR)

We process your personal information under the following legal bases:

Contract: Processing necessary to fulfil our contractual obligations to you
Legal Obligation: Processing required to comply with laws and regulations
Legitimate Interests: Processing for business operations, security, and fraud prevention
Consent: Processing based on your explicit consent for marketing and optional services
Vital Interests: Processing necessary to protect someone’s life (in emergency situations involving radon exposure)

15. Company Information

This website is operated by:

Nesos Group Ltd
Company Registration Number: 156158 (Jersey, Channel Islands)
Registered Office: 10 Sand Street, St Helier, Jersey, JE2 3QF
Website: https://nesosgroup.com